Resolve IT Issues Before They Become Tickets
Real diagnostics from the endpoint. Full context for your techs.
User describes the issue. The agent pulls live system data: disk metrics, process lists, event logs, service states. Diagnoses root cause. Resolves automatically or escalates with full context.
Complete diagnostic history. System state at time of issue. Integrated remote tools. No more "send me a screenshot" or "what's your computer name?" Start solving immediately.
Sound Familiar?
Every IT team knows these problems. Most just live with them.
Same tickets, different day
Password resets. 'My computer is slow.' VPN won't connect. Your senior techs are stuck doing the same fixes over and over instead of real work.
Starting from scratch every time
User says 'it's broken.' Now you spend 30 minutes figuring out what 'it' even is. Every escalation means re-asking the same questions.
Too many places to look
Is it the endpoint? The server? Azure? The network? You've got 5 tabs open just to diagnose one issue, and none of them talk to each other.
Always playing catch-up
You find out about problems when users complain. By then, 10 people are affected and your morning is gone.
You don't have to.
How GenticFlow Is Different
Most AI support tools search your documentation and hope for the best. GenticFlow runs directly on the endpoint.
Traditional AI Support
GenticFlow
Agents that diagnose from live system data. L1 volume drops 60%. L2 resolves faster with full diagnostic context.