GenticFlow

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Your IT team handles 80+ simple tickets per week

Scale Your IT Team Without Adding Headcount

Two-tier support platform: Intelligent agents running on the endpoint guide users to resolve simple issues themselves. Technicians get full diagnostic context + integrated remote tools for complex issues. No more starting from scratch.

Deploy in 1 day, results in less than a week
Real diagnostics from endpoints, not documentation searches
GenticFlow Support Agent
User
Outlook keeps crashing when I open emails
L1
Investigating
I've checked your system. Outlook data file is corrupted (3.2GB PST). Let me connect you to a technician who can help repair this.
Tech
Typing
Hi! I can see Outlook is crashing on corrupted PST. I have your system details and conversation history. Running PST repair tool now via terminal...
Resolved in 3 minutes. Tech had all context + tools ready. No "send me screenshots" back-and-forth.

Empower your users to solve simple issues. Equip your technicians with full context for everything else.

L1 Self-Service (24/7)

Users solve simple issues themselves with L1 support chat, anytime, day or night. Unlike traditional self-service with generic steps from documentation, intelligent agents running on the endpoint provide diagnostics and fixes specific to their system. Password reset at 2am? Handled instantly. 50% of tickets resolve without technician involvement.

L2 Full Toolset

Technicians get full context + integrated tools (remote control, terminal, file transfer) in one place, no more "what's your computer name?" questions, no piecing together info from five different systems.

Sound Familiar?

You're not alone. Small IT teams everywhere face these same challenges.

Ticket Backlog Growing

180+ tickets per week. Despite working overtime, the queue never empties. 50% are simple issues users could solve themselves.

Starting From Scratch Every Time

"What's your computer name?" "Can you send a screenshot?" "What error message?" 15 minutes wasted before you even start troubleshooting.

Team Burnout

Your IT staff work 50-60 hour weeks just to keep up. Two are actively job hunting. Can't hire, budget frozen.

No Time for Projects

Security upgrade sitting untouched for 6 months. Strategic work impossible when you're gathering basic context all day.

The good news? There's a better way.

GenticFlow

Give your IT team their time back. Users solve simple issues. Technicians never start from scratch.

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Two-Tier Support That Actually Works

Users solve simple issues themselves. Technicians get full context + tools for everything else.

1
Day 1

Deploy to Endpoints

Install GenticFlow agents on every computer via Group Policy or MDM. Takes one morning. No configuration, no training required and works immediately. Agents run locally and register automatically.

2
Instant

L1: Self-Service First

User clicks system tray, describes issue. Intelligent agents running on the endpoint gather real diagnostics from the system: disk space, memory, running processes, network status, and provide fixes that actually work. No generic 'try these 10 steps' frustration. 50% resolve themselves, users get instant help 24/7. Conversations happen naturally in 100+ languages, automatically.

3
< 5 min

L2: Technician Escalation

If unresolved, tech receives full conversation history + system diagnostics + integrated tools (remote control, terminal, file transfer). No starting from scratch. No piecing together info from multiple systems.

4
Week 1

Results

50% tickets eliminated via self-service. Remaining tickets resolved 85% faster with context. Your team gets their life back.

What Makes This Possible

Intelligent agents run ON endpoints, gathering real-time intelligence at the source, not from documentation

When escalated, technicians get full context plus the complete toolset: remote control, terminal access, and file transfer, all in one interface.

Enterprise-Grade Security

SOC 2 Infrastructure
End-to-End Encryption
GDPR & HIPAA Ready
Zero Trust Architecture

Real Problems. Real Solutions.

Traditional self-service relies on documentation and generic troubleshooting steps that often don't apply. GenticFlow uses intelligent agents running on the endpoint to diagnose the actual issue on each system.

L1 self-service eliminates simple tickets. L2 escalation gives techs full context + tools.

Password Reset

L1
TRADITIONAL

Submit ticket → Wait 2-4 hours → Technician resets → User unlocked

WITH GENETICFLOW

L1: User asks agent → Guided self-service verification → Reset in 2 minutes

✓ 20-30 tickets/week eliminated

Disk Space Full

L1
TRADITIONAL

"Computer slow" ticket → Wait → Tech investigates → Manually clean files

WITH GENETICFLOW

L1: Endpoint shows actual disk usage by folder → User deletes specific large files that matter (not generic 'clear temp files' that doesn't help)

✓ 15-20 tickets/week eliminated

VPN Won't Connect

L2
TRADITIONAL

Create ticket → "What error?" → "Send screenshot" → Try 3 things → 45 min wasted

WITH GENETICFLOW

L1 tries fixes → Escalates → L2: Tech gets full error logs + network config + conversation → Fixed in 7-10 min

✓ 85% faster resolution

Printer Not Working

L1
TRADITIONAL

Ticket → Tech asks "Which printer?" → Remote in → Check spooler → Restart

WITH GENETICFLOW

L1: Agent checks printer status at source → Restarts spooler or escalates with full printer config

✓ 5-10 tickets/week eliminated

Outlook Keeps Crashing

L2
TRADITIONAL

Submit ticket → Schedule time → "Describe issue" → Collect logs manually → Investigate → Fix

WITH GENETICFLOW

L1 gathers crash logs from endpoint → L2: Tech receives logs + PST size + add-ins loaded + chat history → Repairs via terminal

✓ Resolution 85% faster

Results That Matter

These aren't promises. These are actual results from IT teams like yours.

50%
Tickets Eliminated

L1 self-service: Users solve their own password resets, disk cleanup, printer issues

85%
Faster Resolution

L2 context preservation: Techs have full diagnostics + tools ready. No 'what's your computer name?' waste

92%
User Adoption

Users actively choose GenticFlow over submitting tickets because it actually works

20-30 hrs
Saved Per Week

Time back for security projects, infrastructure work, and actually taking lunch

30-60
Days to ROI

Positive return on investment in first 1-2 months

Two-tier support that actually works. Users solve simple issues themselves (L1). When they can't, technicians get full context from endpoint agents + integrated remote tools (L2). No more starting from scratch.

More Affordable Than Hiring

Get immediate relief at a fraction of the cost of adding headcount. L1 self-service eliminates 50% of tickets. L2 context preservation makes the rest 85% faster.

Traditional Approach
$90K-$120K
per year
Salary + benefits + overhead
3-6 month hiring process
Training and onboarding time
Still doing manual work
GenticFlow
Starting at $5
per user/month · Custom pricing available
Deploy in one day
See results in one week
50% ticket reduction
Always available, 24/7

Get Started Today

See how GenticFlow can save your team 20-30 hours/week. Choose your path.

Request Demo

Screen share with your team. See your specific use cases. Get ROI calculator with your numbers. No sales pitch.

Request 60-Day POC

Full deployment. Dedicated support. Weekly check-ins. ROI tracking. Perfect for strategic IT leaders.

Stop drowning in tickets. Get your team's life back.

Join hundreds of SMB IT teams who've reduced tickets by 50% and finally have time for what matters.