Scale Your IT Team Without Adding Headcount
Two-tier support platform: Intelligent agents running on the endpoint guide users to resolve simple issues themselves. Technicians get full diagnostic context + integrated remote tools for complex issues. No more starting from scratch.
Empower your users to solve simple issues. Equip your technicians with full context for everything else.
Users solve simple issues themselves with L1 support chat, anytime, day or night. Unlike traditional self-service tools with generic steps from documentation, intelligent agents running on the endpoint provide diagnostics and fixes specific to their system. Password reset at 2am? Handled instantly. 50% of tickets resolve without technician involvement.
Technicians get full context + integrated tools (remote control, terminal, file transfer) in one place, no more "what's your computer name?" questions, no piecing together info from five different systems.
Sound Familiar?
You're not alone. Small IT teams everywhere face these same challenges.
Ticket Backlog Growing
180+ tickets per week. Despite working overtime, the queue never empties. 50% are simple issues users could solve themselves.
Starting From Scratch Every Time
"What's your computer name?" "Can you send a screenshot?" "What error message?" 15 minutes wasted before you even start troubleshooting.
Team Burnout
Your IT staff work 50-60 hour weeks just to keep up. Two are actively job hunting. Can't hire, budget frozen.
No Time for Projects
Security upgrade sitting untouched for 6 months. Strategic work impossible when you're gathering basic context all day.
The good news? There's a better way.