Automate repetitive endpoint support from investigation to remediation.
Two views. One support flow.
End-users get a simple support channel that responds quickly. Technicians get a workbench with device context, tools, and actions to resolve issues without jumping between systems.
- Chat that collects context and guides next steps
- Approved fixes run under policy
- Status updates the user can see
- Escalation that captures the issue, not just the complaint
- The user request and live device state in one view
- Investigation, remediation, command history, and approvals
- Remote control, secure terminal, and file transfer in the same workbench
- Every action leaves a resolution record
Support intake, ticket context, technician conversations, remote control, secure terminal, device investigation, approved fixes, verification, and ticket records, with outcomes written back to the ticketing system you already use.
Stop triaging routine tickets. GenticFlow fixes them on the endpoint.
Give your team their day back.
Let GenticFlow clear the routine tickets, so your team spends less time on printer resets and more time on the work that actually matters.
Investigate, fix, and equip the technician.
Every supported request runs the same loop. GenticFlow checks the affected device, fixes what your policy allows, and hands the technician a fully investigated case for anything that needs a person.
GenticFlow checks the affected device in real time, instead of relying only on ticket text, knowledge base articles, or past cases. It inspects live device state, collects evidence, and identifies likely causes while the user is still experiencing the issue.
When the issue matches an approved remediation path, GenticFlow takes action immediately. It runs approved fixes, verifies the result, keeps the user updated, and records what was done.
When a technician needs to step in, GenticFlow gives them everything in one place: remote control, secure terminal, live diagnostics, user conversation history, AI-assisted investigation, remediation history, and the evidence already collected.
Investigation is read-only. Policy decides what can change.
Reading device state is separate from changing it. Approved fixes can run automatically under your policies. High-risk changes are blocked or routed for review. Every investigation, command, approval, and result is recorded.
- ✓You see what it checked
- ✓You control what it can change
- ✓You approve what matters
- ✓High-risk device changes are blocked or routed through approval policies
- ✓Every investigation, command, decision, approval, and result is recorded as a complete audit trail
Common IT support issues GenticFlow can resolve, investigate, or escalate with evidence.
Approved fixes are gated by your policy. When a fix is outside scope, GenticFlow escalates with the investigation attached.
18 resolution playbooks, 31 L1 quick actions, 63 native actions.
Built for internal IT teams and the MSPs who support them.
Support your people, investigate devices, run approved fixes, and keep the ticket record without stitching together chat, tickets, remote access, terminal, and scripts. Fewer tool switches, fewer repeated remote sessions, more time for project work.
GenticFlow for internal ITCut repetitive L1 ticket work without replacing your PSA or RMM. Governed endpoint investigation, approved fixes, verification, per-client policy and branding, and PSA writeback alongside the tools you already run.
GenticFlow for MSPsProve it on one routine issue in your environment.
Pick one department, site, queue, or set of endpoints and one routine ticket category. See the support request, device investigation, approved fix, verification, and ticket record, start to finish.