Endpoint support and management, from anywhere.
Investigate faster. Act immediately. Automate what repeats.
What technicians do in GenticFlow every day, whether they start from an endpoint, an alert, or a ticket.
Investigate faster.
Start every issue with live endpoint context instead of reconstructing it by hand. GenticFlow gathers the evidence needed to understand what is actually happening.
Incident IntelligenceAct immediately.
Give technicians remote control, secure terminal, diagnostics and approved remediation in the same workflow, with the context already assembled.
Technician WorkbenchAutomate what repeats.
Turn proven fixes into governed playbooks and workflows that run under your policies, verify the result and record what was done.
Automation WorkflowsOne support platform instead of five point tools.
Remote access, endpoint diagnostics, secure terminal, file transfer, approved actions, and resolution records stay inside the support case. Reduce tool costs and the handoffs between them.
Remote support included.
Open remote control, secure terminal, and file transfer from the support case when a technician needs to step in.
Diagnostics and actions together.
Use live endpoint checks, catalogued native actions, and governed scripts instead of starting every case with an improvised command.
Right-size the stack.
Smaller teams can run support without an RMM. If you need fleet monitoring and patching at scale, keep your RMM and use GenticFlow for resolution.
One place. Two experiences.
End users get fast help while GenticFlow investigates and resolves supported endpoint issues under policy. Technicians get one workbench with the complete case and live tools for anything that needs judgment.
- Chat that collects context and guides next steps
- Approved fixes run under policy
- Status updates the user can see
- Escalation that captures the issue, not just the complaint
- The user request and live device state in one view
- Live diagnostics, remediation, command history, and approvals
- Remote control, secure terminal, and file transfer in the same workbench
- Every action leaves a resolution record
Support intake, ticket context, technician conversations, remote control, secure terminal, device investigation, approved fixes, verification, and ticket records, with outcomes written back to the ticketing system you already use.
Act from live evidence, not from assumptions.
Common IT support issues GenticFlow can resolve, investigate, or escalate with full context.
Approved fixes are gated by your policy. When a fix is outside scope, GenticFlow escalates with the investigation attached.
18 resolution playbooks, 32 L1 quick actions, 73 native actions.
When the work starts with a ticket
Your PSA is the system of record. GenticFlow is the system of action.
GenticFlow does not replace your PSA. It brings the support work together around the issue, context, tools, actions, and verification, then writes the outcome back to the record you already keep.
Tracks the ticket, the customer, the SLA, and the history. It stays the source of truth for the work.
Investigates the affected endpoint, finds the likely cause, runs approved remediation, verifies the outcome, updates the user, and equips technicians with the tools and evidence they need to take over.
Why GenticFlow?
GenticFlow works the issue on the affected endpoint in real time, investigating the cause, running the approved fix, and verifying the result before the case closes.
Verified resolution
A completed action is not a completed ticket.
GenticFlow marks a supported issue resolved only after a fresh endpoint check confirms the expected state. If verification fails, the case stays open and escalates with the evidence attached.
Capture live state from the affected device.
Run the approved fix under your policy.
Check the device again before closing the ticket.
Investigation is read-only. Policy decides what can change.
Reading device state is separate from changing it. Approved fixes can run automatically under your policies. High-risk changes are blocked or routed for review. Every investigation, command, approval, and result is recorded.
- ✓You see what it checked
- ✓You control what it can change
- ✓You approve what matters
- ✓High-risk device changes are blocked or routed through approval policies
- ✓Every investigation, command, decision, approval, and result is recorded as a complete audit trail
Keep routine endpoint issues out of the technician queue.
GenticFlow's lightweight endpoint agent investigates in real time, runs approved fixes under your policy, verifies the result, and hands technicians a complete case when judgment is needed.
Built for internal IT teams and the MSPs who support them.
GenticFlow's lightweight endpoint agent investigates routine device issues, runs approved fixes under your policy, verifies the result, and records the outcome. Fewer tool switches, fewer repeated remote sessions, more time for project work.
GenticFlow for internal ITThe endpoint agent investigates and resolves supported issues under each client's policy, verifies the result, and writes it back to your PSA. Your technicians keep the full context and tools for anything that needs judgment.
GenticFlow for MSPsProve it on one routine issue in your environment.
Pick one department, site, queue, or set of endpoints and one routine ticket category. See the support request, device investigation, approved fix, verification, and ticket record, start to finish.