Pricing
Predictable pricing for your support platform.
Smart brings endpoint monitoring, OS patching, user support, tickets, investigations, and remote tools together. Hero adds custom workflows, scripts, webhooks, and API & MCP access. Choose the plan and endpoint coverage that fit your team.
Pay per covered endpoint, with technician access and a monthly AI allowance included. GenticFlow-hosted usage within that allowance has no extra metered charge; your own model provider bills separately if you choose that option.
Smart for daily support. Hero for deeper automation.
Choose Smart for the complete daily support platform. Choose Hero when you need reusable scripts, custom workflows, webhooks, REST API integrations, or MCP connections. Basic support capabilities do not depend on the Automation module. Technician support tools, including remote control, are included in both plans.
Both plans cover the daily support workflow. Hero adds Automation: the Script Library, custom workflows, webhooks, API access, and MCP connections. Dedicated hosted infrastructure and self-hosted deployment are available with Hero.
The complete platform for daily IT management and support.
Add custom workflows, API access, and MCP connections.
/ endpoint / mo
50+ endpoints
Lower at scale - tiers below.
/ endpoint / mo
100+ endpoints
Lower at scale - tiers below.
USD. 12-month pricing includes a 15% discount. Includes a monthly AI allowance per endpoint, with no extra metered charge for GenticFlow-hosted usage within it. Customer/SKU percentage discounts reduce tokens for items configured to follow discounts; annual and volume pricing do not. Your usage dashboard shows the applicable allowance. Your own model provider bills separately. Optional dedicated hosted infrastructure for Hero is priced in your quote. Quotes for self-hosted deployments specify deployment requirements and any optional paid onboarding. Prices exclude VAT, sales tax, or other applicable taxes.
Estimate your cost.
Set the number of endpoints you want covered and choose your billing period. Both plans include diagnostics, supported fixes, remote tools, technician access and a monthly AI allowance.
Smart starts at 50 endpoints; Hero starts at 100. Smaller? Talk to Us.
GenticFlow-hosted usage within the included allowance has no extra metered charge. Hero includes a larger allowance for more automation. Customer/SKU percentage discounts reduce tokens for items configured to follow discounts. Annual and volume pricing do not reduce tokens. Your usage dashboard shows the applicable allowance, consumption and reset date. Further hosted model calls are blocked when the allowance is exhausted, until it resets or is increased. If you use your own model, your provider bills that usage separately and your subscription price stays the same.
View Usage ReportingIncrease the endpoint count to estimate Hero.
Monthly equivalents in USD for a 12-month commitment, including the 15% discount. Volume discounts apply at scale. Prices exclude VAT, sales tax, or other applicable taxes.
Share your endpoint count and support needs. We come back with a quote, usually within one business day, and help arrange a 30-day trial with your real environment.
Request a Quote
Cloud or self-hosted.
Use our cloud with Smart or Hero, or host Hero on your own servers with supported self-hosted models. Self-hosting starts at 500 endpoints, with installation instructions included and optional paid onboarding. Dedicated hosted infrastructure is also available with Hero.
FAQ
Pricing questions.
Choose a plan, understand the included usage, and prove the value on your own endpoints.
What's the difference between Smart and Hero?
Smart is the complete daily management and support platform: endpoint monitoring, OS patching, application inventory, application monitoring, initial application installation, user support, tickets, investigations and technician tools. Hero includes the same support platform and adds the Script Library with built-in checks and AI authoring, a visual workflow builder, custom triggers, cross-system actions, custom workflow approvals, custom webhooks, external MCP Servers, API & MCP Access, and a larger monthly AI allowance. Application installation seeds software on supported agents; it does not keep applications updated. API & MCP Access is included only with Hero and requires the applicable role and application permissions. Microsoft 365 management and monitoring, core ticket investigation, playbook fixes, and approval gates are included in both plans. Dedicated hosted infrastructure is an optional add-on for Hero, scoped and priced in your quote. Self-hosted deployment is also available with Hero.
How many managed model tokens are included?
Smart includes 200K managed model tokens per endpoint per month. Hero includes 500K managed model tokens per endpoint per month. Customer/SKU percentage discounts reduce these tokens for subscription items configured to follow discounts; other items keep their full allowance. Annual and volume pricing do not reduce tokens. Your usage dashboard shows the applicable allowance. The allowance is pooled across your environment, so usage can vary between endpoints. Actual consumption depends on ticket volume, investigations, conversations, and workflow activity. The usage dashboard shows consumption by source, and bring-your-own-model usage does not draw from the included allowance.
What happens if I exceed the included model allowance?
Usage and the allowance reset date are visible in your dashboard. Discount-related allowance changes apply on the next successful license refresh, including the current month, without resetting usage. When the included allowance is exhausted, further GenticFlow-hosted model calls are blocked until the allowance resets or is increased. You can configure a supported model provider using your own credentials; your provider bills that usage separately, with no change to the GenticFlow subscription price.
Are there any extra charges on top of the subscription?
Technician access and support actions have no separate fees, and there are no required setup fees. GenticFlow-hosted AI usage within the included monthly allowance has no extra metered charge. Optional dedicated hosted infrastructure for Hero and custom services are scoped and priced in your quote. For self-hosted deployment, we provide installation instructions; assisted onboarding is an optional paid service quoted separately. You cover your own infrastructure and model operating costs. If you use your own model, your provider bills that usage separately. Displayed prices exclude VAT, sales tax, or other applicable taxes.
Can I use my own model or API keys?
Yes. Both plans support your own model credentials for OpenAI, Anthropic Claude, Google Gemini, and supported OpenAI-compatible endpoints, including self-hosted models through Ollama. The selected model must support the capabilities needed by your agents. These calls do not draw on the included allowance: they run with your configured provider or self-hosted runtime, and any provider charges are billed separately. The GenticFlow subscription price is the same either way.
Can we host GenticFlow ourselves?
Yes. Self-hosted deployment is available with Hero and a minimum subscription covering 500 endpoints. Run GenticFlow on your own servers and connect supported self-hosted models if you want to host model processing too. We provide installation instructions; assisted onboarding is an optional paid service quoted separately. Your team operates the infrastructure. Contact us to confirm deployment requirements, external connections and support responsibilities, arrange your evaluation and receive a quote.
Is there a minimum commitment?
Plans are month-to-month after a free 30-day trial, so you can scale up, scale down, or cancel as your environment changes. Hosted Smart starts at 50 endpoints and hosted Hero starts at 100; under those hosted-plan floors, talk to us and we'll size something fair. Self-hosted Hero requires a minimum subscription covering 500 endpoints. A 12-month commitment drops the per-endpoint rate by 15% if you prefer budget predictability.
Is pricing per endpoint or per technician?
Pricing is per covered endpoint, with the published minimums and volume tiers. Technician access, approvals, and mobile apps are included; there is no separate technician seat charge.
What is included in the free trial?
Try the full product for 30 days in your own environment, with no artificial endpoint cap. Work real tickets, investigate endpoints, and use technician tools across the devices you support. Submit the trial form and our team will help arrange setup. After the trial, choose the paid plan and endpoint coverage that fit your team.
Price your rollout. Prove it on real issues.
Try the full platform for 30 days with real support work, or book a demo of the complete support journey. Use the estimator above to compare plans for your endpoint count.