Agentic IT Support That Actually Investigates
AI agents autonomously investigate, diagnose, and resolve common IT issues. Unlike platforms that rely on KB articles, GenticFlow operates directly on endpoints using real-time system data.
Autonomous agents investigate and diagnose issues across endpoints, servers, and cloud.
Agents autonomously investigate, identify root causes, and execute approved fixes with full audit trails. Unlike KB-based tools, GenticFlow gathers real-time data from endpoints to diagnose issues. 50% of tickets handled without technician involvement.
L2 tickets arrive with complete diagnostic context: what was checked, what was tried, system state, and logs. Investigation spans endpoints, cloud services, and network infrastructure. L2 starts solving, not investigating.
The Support Cost Loop
IT teams are trapped in a cycle that drains resources and burns out staff.
L1 Drowning in Repetitive Work
70% of tickets are recurring issues: password resets, connectivity problems, slow machines. Techs waste hours on predictable problems that could be automated.
L2 Wastes Time Re-Investigating
Escalated tickets lack context. L2 engineers spend 30+ minutes reproducing issues and gathering diagnostic info that L1 should have provided.
Beyond the Endpoint Blindspots
Issues span cloud services, servers, and network infrastructure. No unified view of backend dependencies and failures. Troubleshooting requires piecing together data from multiple systems.
Reactive-Only Support
Waiting for users to report issues. Missing patterns across multiple endpoints until they become outages. No way to surface problems before they generate tickets.
Break the loop with agentic IT support.